RETURN POLICY

We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers, our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.

RETURN POLICY

BEJOHNNIE CREATIONS LLC will refund most items within 30 days of purchase, provided it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached, with the following exceptions: For hygiene and safety reasons, we can only accept returns of Beauty items if the product is unopened. Undergarments are Final Sale for hygienic reasons We cannot offer refunds on altered apparel, special orders, perishable or personalized/monogrammed items, and items identified as “final sale” cannot be returned. Fabric face masks cannot be returned due to safety and hygienic reasons. Gift cards are Final Sale. Special collections and designer collaborations may be subject to a return policy that may differ from our standard return policy above.

 FREE IN-STORE RETURN OR EXCHANGE  

You are always welcome to return or exchange for free in any BEJOHNNIE CREATIONS LLC store in US. Please bring the e-receipt attached to your shipping confirmation email or the Order Form along with the item(s) you wish to return/exchange within 30 days of purchase. After 30 days, you will be eligible for exchange only at the current selling price. Items exchanged must be of equal or greater value. We accept returns of all articles with a receipt, except for final sale items. Your refund will be issued in the form of original payment, such as the credit card used for the order. Shipping and handling costs are not refundable. We will issue a refund to the original form of payment. Please allow up to 14 days for your transaction to process. Please note: Without a receipt, we offer an in-store exchange only at the current selling price. Items exchanged must be of equal or greater value.

RETURNS BY MAIL

You have up to 15 days from the date of delivery of your order to exchange it or return it for FREE. Remember, that a return fee of $9.95 shall apply for sale items and all items returned after 15 days of delivery. We recommend you to track and insure your package, at your expense, as we are not responsible for any items that fail to reach us. The change of size or refund will be processed within 3-12 business days after we receive your parcel at our warehouse.